Privacy Policy

Introduction

Muffer (trademark exclusively licensed to Devaxtrous Studios LLP, herein referred to as "Muffer," "we," "our," or "us") respects your privacy and is committed to protecting your personal data. This policy outlines how we handle your personal information through our website, muffer.in.

Contact Details

Information Collection

We collect information necessary for delivering our services, including:

• User Account & Contact Details (name, email, and your WhatsApp/phone number when you request a quote or submit the price quiz)
• Transactional Data (orders, purchase history, payment confirmations)
• Content Data (creative briefs, uploaded footage, feedback)
• Usage & Device Data (IP address, browser and device type, pages visited, and analytics events such as quiz steps — collected only with your consent, see Cookies & Tracking below)

Purpose of Collection

We use collected data for:

• Order fulfillment and delivery of creative services.
• Communication and customer support.
• Marketing, analytics, and service improvement.

Data Retention

Customer raw data and original files provided by clients are deleted within 24 hours post-delivery to ensure privacy and security. Only specific, authorized team members have access to these raw files during the operational period.

Disclosure of Information

We may disclose personal data to:

• Freelance specialists and service providers under strict confidentiality terms.
• Payment gateways for transaction processing.
• Legal and regulatory authorities, if required by law.

International Transfers

While primarily operating in India, we may engage with global partners or service providers. Such transfers will comply with applicable data protection laws.

Security Measures

We implement robust security protocols to protect your data, including encryption, secure servers, and controlled access to personal information.

Cookies and Tracking

We use a small number of cookies and similar technologies. Strictly necessary cookies keep the site and checkout working and are always on. Analytics and advertising technologies are off by default and load only after you accept them in our consent banner. You can decline, and the site works fully either way; you can change your mind anytime by clearing the cookies in your browser.

When enabled with your consent, we use:

• Google Analytics 4 (Google LLC) — to measure traffic and understand how the site is used.
• Meta Pixel (Meta Platforms, Inc.) — to measure the performance of our ads and reach relevant audiences. We do not send your name, email, or phone number to Meta.

These providers may set their own cookies and process data under their respective privacy policies.

Third-Party Services We Use

We rely on trusted service providers (processors) to operate Muffer. Each handles only the data needed for its function:

• Razorpay — payment processing.
• Google Analytics & Meta — analytics and ad measurement (consent-gated, above).
• Resend — transactional and order emails.
• WhatsApp (Meta) — when you choose to message us, to handle your enquiry and quote.
• Cloudinary — hosting and delivery of media.
• Cloud hosting & database providers — to run the site and store order data securely.

Children's Privacy

Our services are available to users aged 12 and above for purposes such as editing content for personal YouTube channels or streaming platforms. We strictly do not engage in or support child labour in any form.

Your Rights

Under India's Digital Personal Data Protection Act (DPDP) and applicable international laws (e.g., GDPR for EU/UK residents), you have rights including:

• Access and correction of your data.
• Withdrawal of consent.
• Data portability.
• Restriction or objection to processing.

Policy Updates

This privacy policy may be periodically updated. Users will be informed of significant changes via email or notifications on our website.

Governing Law

This privacy policy is governed by Indian laws and applicable international regulations. Jurisdiction lies exclusively with courts in Lucknow, India.

Consent

By using our platform, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.